Return and Refund Policy
Last updated: October 09, 2020
Thank you for shopping at realgamers.asia (Subsidiaries under RG ASIA TRADING)
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Real Gamers Asia, 5-1 First Floor Logan Heritage Union Street.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to RG ASIA TRADING, accessible from www.realgamers.asia
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to return and refund Your Order within 7 days (of receipt) with valid reason for doing so. As our gaming peripherals are mostly seal boxes, opening it will reduce the value of the product. There will be a charges of 30% of the product retail price, if you tend to return the product with reason "change of mind" after opening the box.
The deadline for return and refund for an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
By phone number: 012 563 7333
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement except the open box fee.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
To: RG ASIA TRADING (RETURN)
Phone: 012-563 7333
97-1-22 The Palazzia Jalan Bukit Gambier, 11700 Gelugor, Pulau Pinang
For Overseas return please contact for help in special arrangement
To speed up the process, please WhatsApp us along with the following details:
- Respective Product Name
- Source of purchase: i.e Shopee, Lazada, Marketplaces or the Main Website
- Date of goods takeover
- Your contact details: Name, Address, HP Number, and Email
- Which form of return claim: Return Refund, Return Replace
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
By WhatsApp: 012 563 7333